The Welder Who Didn’t Tell His Supervisor
In the early 1990s, Caterpillar was in the middle of one of the most significant organizational transformations in…
Your Cast Is Not The Problem. Your System Is.
The evidence has been clear for decades: most people problems in organizations are not people problems. They are…
Is Your Restaurant A Military Organization — And Do You Even Know It
In 2004, researchers at Booz Allen Hamilton surveyed more than 4,000 employees across companies of every size and…
Stand In One Spot And Look For Waste Until You Can Actually See It
Taiichi Ohno built the Toyota Production System — the operating framework that transformed manufacturing and became the foundation…
By The Time The Data Is Clear, The Game Is Already Over
Clayton Christensen spent his career studying why great companies fail. The answer was not incompetence. It was that they waited for the data to confirm what the theory had already told them — and by then, it was too late.
The Thinking That Got You Here Is Now The Problem
There is a concept in complexity science called entrainment of thinking. It describes what happens when ideas and…
Your Restaurant Operates At The Edge Of Chaos — That Is Not A Problem, It Is The Point
In 1996, a biologist named Stuart Kauffman published a theory about how complex systems — cells, ecosystems, economies…
Ram Charan Said Fieldwork Is A Lost Art — He Was Right
Ram Charan has advised GE, DuPont, Novartis, Home Depot, and Verizon. He spent 35 years as one of…
Larry Bossidy Said It In 2002. Most Operators Still Haven’t Heard It
In 2002, Larry Bossidy — the man who turned AlliedSignal into a reliable earnings machine and then came…
What Is The Employee Experience?
Q: Who creates and delivers every single guest experience? A; The Front-line employee. Understanding this means the imperative…