The Read That Never Needs A Launch Date
A continuous read never needs a launch date. It reads every contract the restaurant runs, every shift, and catches drift while it is still small enough to correct on the shift.
The First Rule Of Systems Club Is You Don’t Talk About Systems First!
Systems come fourth in a restaurant, because a system executes decisions, and the three decisions it executes have to exist first. A Fridays went from 252nd to 56th in 4 periods on the same labor budget once they did.
Behavior Has Three Variables. The Tests Read One
A personality type test can’t predict what a person will do in your restaurant, because behavior comes from three variables and the test reads one of them. Their own publishers say not to hire with them. Here is the three-leg...
Growth Is Capability You Own, Not Sales You Buy: A Starbucks Example
Starbucks shouldn’t buy Chipotle, because buying another company’s sales is accumulation, and an operation only grows when it owns a capability it didn’t have and has a growth plan to put it to work.
Fund The Fix, Not The Month
Every operator borrows against tomorrow. The danger is borrowing without buying the fix. The funding order runs the leak first, bounded money against minor assets next, and the prime asset last, only for a fix the operation has already proven,...
Where’s The Plan? Part 2
The first signal that a restaurant is drifting never shows up on the report. By the time labor or food cost moves, the drift has been running for weeks through every quirk the cast saw and nobody passed up.
Where’s The Plan? Part 1
A forecast built off last year is a plan to hold last year. Read against one, the GM investing in growth looks like drift and the GM quietly losing the business passes every check. The fix is a growth plan...
Every Body You Throw At A Broken Shift Makes It That Much More Broken
Every body you throw at a broken shift makes it that much more broken. The shift didn't break for lack of hands. It broke because the production model was never designed for the volume, and a broken design leaves only...
He Will Wait For Anything He Understands
The drive-thru Customer will wait for anything he understands and forgive almost nothing he doesn't. The industry's main study times every second of the wait and never records whether anyone explained it.
Margin Is Built, Not Found
Margin is built, not found. It comes from processes that declare their own leaks where they happen and a price the Guest has a reason to pay that he cannot get anywhere else.
