The Cheapest Consultant You’ll Ever Have
An unhappy Guest is the most honest feedback the marketplace will ever hand you. It costs nothing to…
When Everyone Asks the Same Question
A paper published earlier this year compared more than 350 AI models and looked at the questions they…
The Five-Minute Speech You Have Never Given
Jack Welch spent twenty years giving the same five-minute speech. The specifics changed as GE changed, but the…
Why Your Leadership Training Is Not Working
Plato argued he needed fifty years to develop a good leader. Most restaurant operations give it three days…
Eight Of Your Ten Cast Members Are Not Giving You Their Best
Twenty percent. That is the share of employees who report giving their very best to their jobs when…
The Values On Your Wall Are Not Your Values
There is almost no correlation between the words a company posts about its values and the behavior of…
Your Current Business Design Will Eventually Fail — That Is Not A Prediction, It Is A Guarantee
Three Harvard Business School professors wrote something in 1996 that most operators have never heard and need to…
You Are Managing Your Restaurant With Tunnel Vision
In the late 1990s, John Seely Brown — chief scientist at Xerox PARC — was trying to explain…
Change Without Transition Is Just Disruption
When you change something in your operation — the menu, the service sequence, the room layout, the hours,…
Why Your Last Change Initiative Did Not Stick
The evidence on organizational change is consistent across decades and industries: most change initiatives fail. Not because the…