Why You Can’t See The Decline You’re Already In
There’s a specific kind of restaurant decline that operators cannot see while it is happening. Not because they…
The Pattern Is the Same Everywhere
Position I read Gartner CIO reports. Not because restaurants are like enterprise IT. Because reading enough cross-domain material…
What Warren Buffett Taught Me About How to Run a Better Restaurant
In 1969, Warren Buffett wrote a line in his partnership letter that most investors have read and almost…
You’re Looking Right at It. You Just Can’t See It.
In 1999, researchers at Harvard ran an experiment that changed how we understand human attention. They asked volunteers…
It’s Egotistical Ignorance.
After 44 years in this business, I still ask questions to anyone with a pulse in the operation.…
The Advantage You Already Have and Aren’t Using
The large hospitality companies are in crisis. Turnover is catastrophic. Burnout is systemic. Guest experience is declining. The…
The Wrong Kind of Tough
There are two kinds of rigidity in a restaurant operation. One keeps you alive. One kills you slowly…
When Everyone Asks the Same Question
A paper published earlier this year compared more than 350 AI models and looked at the questions they…
The Values On Your Wall Are Not Your Values
There is almost no correlation between the words a company posts about its values and the behavior of…
Your Current Business Design Will Eventually Fail — That Is Not A Prediction, It Is A Guarantee
Three Harvard Business School professors wrote something in 1996 that most operators have never heard and need to…