What New Tip Data Is Actually Telling Us
Toast’s Q1 2026 restaurant tipping data shows something most operators have never considered about their Guest relationships. The headline number: 19.3% average tip at full-service restaurants. Flat for eight consecutive quarters. Most operators will read that and move on. Here...
Why Too Expensive Is Never About The Price
William Blair just released their 15th quarterly restaurant engagement survey. Danny Klein at QSR Magazine has the full breakdown here. The headline finding: more than 70 percent of consumers cite “too expensive” as the reason they are eating less often...
Consent Erosion
Every relationship in a restaurant operation runs on consent that was given at a specific moment. A Guest walked in and decided to trust you with an hour of their evening and money they could have spent somewhere else. A...
