QFO Big Menu Or Small Menu
The question is wrong. The right question is: what does this specific Guest need from this specific menu…
The Only Reason People Leave Jobs
It is not the bad boss. The bad boss is a symptom. Every reason cited for why cast…
QFO What is the first step that I should take before I build my own restaurant
Get the read you cannot get for yourself. Most operators who fail in the first year failed before…
QFO Why do hostesses at restaurants make small talk as they seat you
It is a fair question. You walk into a restaurant, the host greets you, and within fifteen seconds…
QFO What are the biggest challenges an independent restaurant faces in its first 5 years of business
The timeline is irrelevant. First year, third year, fifth year — the challenges are the same. They have…
Moving Beyond Robotic Service
Service is table stakes (pun intended). Every restaurant has a service sequence. Twelve steps, fifteen steps, however many…
QFO How would you define excellent customer service
The question contains the problem. The moment an operator sits down to define what excellent Guest Experience looks…
QFO What can a newly opened upscale restaurant do to set itself apart in a location that contains multiple other competing restaurants
Probably nothing. Not because the market is too competitive. Not because the timing is wrong. Because differentiation is…
QFO Frustration
Q: “I get so frustrated with myself on a weekly if not daily basis . Like how can…
HandsOn Or HandsOff What Type Of Leader Is Best
An area manager tells his unit-level managers that if he ever has to physically work in their restaurants,…