The Agent Is Already at the Table
I’ve been saying for years that the biggest threat to the independent restaurant operator isn’t the chain across…
The Casual Full-Service Problem Isn’t the Food
Walk into any casual full-service chain and count the friction points before you’ve ordered your first drink. The…
The Conversation About AI and Leadership Is the Same One I’ve Been Having About Road 1 and Road 2 For Decades
For decades, the AI and leadership conversation has been framed as human vs. machine. Which tasks will AI…
A Full Dining Room Is Not a Business Model
There is no feeling in this business quite like a full dining room. Tables occupied. Conversations overlapping. The…
Speed Is Not The Problem You Think It Is
There is a version of QSR management that treats speed as the primary metric — the holy grail…
When You Let AI Speak For You, You’ve Already Left The Stage
AI doesn’t eliminate judgment. It relocates it. That’s the shift most operators miss. When you use AI to…
The Cheapest Consultant You’ll Ever Have
An unhappy Guest is the most honest feedback the marketplace will ever hand you. It costs nothing to…
The Five-Minute Speech You Have Never Given
Jack Welch spent twenty years giving the same five-minute speech. The specifics changed as GE changed, but the…
Why Your Leadership Training Is Not Working
Plato argued he needed fifty years to develop a good leader. Most restaurant operations give it three days…
Eight Of Your Ten Cast Members Are Not Giving You Their Best
Twenty percent. That is the share of employees who report giving their very best to their jobs when…