Stand In One Spot And Look For Waste Until You Can Actually See It
Taiichi Ohno built the Toyota Production System — the operating framework that transformed manufacturing and became the foundation…
Is Your Restaurant A Military Organization And Do You Even Know It
In 2004, researchers at Booz Allen Hamilton surveyed more than 4,000 employees across companies of every size and…
The Welder Who Didnt Tell His Supervisor
In the early 1990s, Caterpillar was in the middle of one of the most significant organizational transformations in…
Change Without Transition Is Just Disruption
When you change something in your operation — the menu, the service sequence, the room layout, the hours,…
QFO How Can We Overcome Poor Service Delivery
Not with a training program. Not with a script. Not with a mystery shopper or a service recovery…
QFO Why do you think there is a poor employee management structure within the hospitality industry
The question assumes the problem is management technique. It is not. The problem is foundational — a set…
QFO What should you do if your employees are complaining about wages
QFO: “What should you do if your employees complain about their wages? If your business cannot afford to…
QFO How long after opening will a restaurant begin turning a profit
Wrong question. The right question is whether the operation was designed to produce operating profit from Guest one.…
QFO What are the benefits for restaurant owners if Guests place an order on a delivery app rather than calling in directly to the restaurant
The benefit is always less than if your brand controlled everything it touches. Using a third-party to execute…
QFO Are busy locations usually the best locations for the establishment of a restaurant business
They can be, if: it’s the right kind of busy it’s the right kind of busy it’s the…