Lost Opportunity Cost
Most operators consider the cost-benefit between two (or more) choices they want to consider. The problem lies in how they chose the options being considered and whether or not there were better alternatives.
“How Do You Build Volume?”
An age old question in Hospitality is still, "How do you build volume?"
The Only Reason People Leave Jobs
Lots of articles preach and even more tongues wag about how the #1 reason people leave jobs is…
The Myth Of Retention
"One of the biggest myths is that we have a retention problem."
Hands-On Or Hands-Off: What Type Of Leader Is Best?
"The “hands-on” approach thinking is one of the most confused and abused phrases in management today."
Bad Employees Or Bad Leadership?
"I’ve never believed in “bad employees."
Different Is Better
"It’s very tempting to see something being done and convince yourself that you could do it a lot better."
Marketing Re: Social Media
Too many operators are focused on the media and not the social. The most effective way of communicating with Guests is at the point of experience by informed, engaging and empowered employees who share your values. Everything else is blatant advertising
Is Restaurant Marketing Broken?
A colleague asked this question in one of our forums recently and it has been haunting me ever…
It’s Not About Teamwork
Bolting on the latest 'teamwork' thinking is just ridiculously ineffective and misses the actual psychology behind the dynamics of impacting either individual performance or true team development.