Restaurant Physics
  • What Is Restaurant Physics?
  • The JS Network
    • JS.com
    • Hacksterism
    • The Operator’s Workshop

Archives

  • August 2026
  • July 2026
  • June 2026
  • January 2020
  • November 2019
  • March 2019
  • February 2019
  • January 2019
  • December 2018
  • November 2018
  • October 2018
  • February 2018
  • November 2017
  • August 2017
  • July 2017
  • June 2017
  • April 2017
  • March 2017
  • December 2016
  • November 2016
  • August 2012
  • July 2012
  • June 2007
  • July 2006

Categories

  • Field Notes
  • First Principles
  • The Physics
  • The Reads
Restaurant Physics
  • What Is Restaurant Physics?
  • The JS Network
    • JS.com
    • Hacksterism
    • The Operator’s Workshop
Read The Hacks

Browsing Tag

transactional

2 posts
Read More
TThe Physics

Moving Beyond Robotic Service

  • byJeffrey Summers
Service is table stakes (pun intended). Everyone provides service: everyone has their 12 steps of service that include…
Read More
TThe Reads

The Problem With Transactional Thinking

  • byJeffrey Summers
Bain & Co. recently pushed this out.
What Are You Working On?
What Is Restaurant Physics?

[Restaurant Physics] — The actual, real-world structure of the restaurant industry. Two strands. One centered on the Customer, running on [The Service Contract]. One centered on the Guest, running on [The Hospitality Contract]. Two contract forms. One physics operating under every format, every price point, every concept. Named so the operator can read it.

What Is Restaurant Physics?

Latest Thinking
  • What Is Restaurant Physics?
  • Administered Pricing Without A Pricing Department: What Independent Operators Actually Face
  • There Is No Signal In The Noise. There Is A Sort.
  • The Tip Screen Isn’t The Problem. Your Contract Is.
  • The Buying Room
  • The 411 On Who Runs Your Operation
  • The 411 On The Salesman Conundrum
  • Why You Can’t See The Decline You’re Already In
  • Noodles Just Handed Every Independent Operator The Restaurant Turnaround Playbook They Refuse To Run
  • Restaurant Marketing Mistakes The McDonalds Trap Killing Independents
  • The Counter Isnt Merchandising Its the Contract
  • Influence Without Authority Five HR Moves Rewritten For The Operator
  • Great Hospitality Can Overcome Bad Food
  • The Restaurant Helix Why 90 of Operators Quietly Fail
  • Restaurant Operational Philosophy Why 90% of AI Rollouts Quietly Fail
  • Independent Restaurant Operators Are About to Use AI to Perfect a Restaurant Built for the Past
  • Tipping Is Agency
  • The Pattern Is the Same Everywhere
  • No Growth
  • “Restaurants Don’t Fail. Operators Do.”
  • Smaller Isn’t the Answer Either
  • Your Layout Is Costing You Money Every Shift
  • Loyalty Is Not a Discount Problem
  • Relational Hospitality
  • The Phone Isn’t the Problem
Restaurant Physics
© 2004-2026 Summers Hospitality Group LLC.
All rights reserved. | Legal