Best Practices Usually Aren’t
By definition, when you follow best practices, you’re following a well-informed crowd of other operators. You’re standing on…
Questions From Operators: Employee Engagement
Q: How true is this statement? “Employee Engagement is something all organizations need, but it is tricky to…
Questions From Operators: Social Media
Q: Shouldn’t you use social platforms like TripAdvisor to market your business? A: No. You shouldn’t use a…
Bad Employees Or Bad Leadership?
"I’ve never believed in “bad employees."
Different Is Better
"It’s very tempting to see something being done and convince yourself that you could do it a lot better."
The “Experience As Business” Approach: Howard Behar’s ” People First” Master Class
Operators often scoff at the idea that the product of Hospitality businesses is a "social product" inasmuch as it's not about the food and eating or the bed and sleeping.
Marketing Re: Social Media
Too many operators are focused on the media and not the social. The most effective way of communicating with Guests is at the point of experience by informed, engaging and empowered employees who share your values. Everything else is blatant advertising
Is Restaurant Marketing Broken?
A colleague asked this question in one of our forums recently and it has been haunting me ever…
It’s Not About Teamwork
Bolting on the latest 'teamwork' thinking is just ridiculously ineffective and misses the actual psychology behind the dynamics of impacting either individual performance or true team development.
Strategy & Tactics
Not understanding the difference between strategy and tactics means you'll probably get both wrong.