QFO Why do you think there is a poor employee management structure within the hospitality industry
The question assumes the problem is management technique. It is not. The problem is foundational — a set…
QFO How long after opening will a restaurant begin turning a profit
Wrong question. The right question is whether the operation was designed to produce operating profit from Guest one.…
QFO What are the benefits for restaurant owners if Guests place an order on a delivery app rather than calling in directly to the restaurant
The benefit is always less than if your brand controlled everything it touches. Using a third-party to execute…
QFO Big Menu Or Small Menu
The question is wrong. The right question is: what does this specific Guest need from this specific menu…
The Only Reason People Leave Jobs
It is not the bad boss. The bad boss is a symptom. Every reason cited for why cast…
QFO What is the first step that I should take before I build my own restaurant
Get the read you cannot get for yourself. Most operators who fail in the first year failed before…
QFO Why do hostesses at restaurants make small talk as they seat you
It is a fair question. You walk into a restaurant, the host greets you, and within fifteen seconds…
QFO What are the biggest challenges an independent restaurant faces in its first 5 years of business
The timeline is irrelevant. First year, third year, fifth year — the challenges are the same. They have…
QFO How would you define excellent customer service
The question contains the problem. The moment an operator sits down to define what excellent Guest Experience looks…
QFO What can a newly opened upscale restaurant do to set itself apart in a location that contains multiple other competing restaurants
Probably nothing. Not because the market is too competitive. Not because the timing is wrong. Because differentiation is…