By The Time The Data Is Clear The Game Is Already Over
In 1988, Clayton Christensen watched Digital Equipment Corporation collapse. The business press blamed bad management. Christensen looked at…
Stand In One Spot And Look For Waste Until You Can Actually See It
Taiichi Ohno built the Toyota Production System — the operating framework that transformed manufacturing and became the foundation…
Is Your Restaurant A Military Organization And Do You Even Know It
In 2004, researchers at Booz Allen Hamilton surveyed more than 4,000 employees across companies of every size and…
The Welder Who Didnt Tell His Supervisor
In the early 1990s, Caterpillar was in the middle of one of the most significant organizational transformations in…
Change Without Transition Is Just Disruption
When you change something in your operation — the menu, the service sequence, the room layout, the hours,…
The Values On Your Wall Are Not Your Values
There is almost no correlation between the words a company posts about its values and the behavior of…
The Five-Minute Speech You Have Never Given
Jack Welch spent twenty years giving the same five-minute speech. The specifics changed as GE changed, but the…
QFO Why do you think there is a poor employee management structure within the hospitality industry
The question assumes the problem is management technique. It is not. The problem is foundational — a set…
QFO What should you do if your employees are complaining about wages
QFO: “What should you do if your employees complain about their wages? If your business cannot afford to…
QFO How long after opening will a restaurant begin turning a profit
Wrong question. The right question is whether the operation was designed to produce operating profit from Guest one.…