The Agent Is Already at the Table
I’ve been saying for years that the biggest threat to the independent restaurant operator isn’t the chain across…
Speed Is Not The Problem You Think It Is
There is a version of QSR management that treats speed as the primary metric — the holy grail…
The Wrong Kind of Tough
There are two kinds of rigidity in a restaurant operation. One keeps you alive. One kills you slowly…
When You Let AI Speak For You Youve Already Left The Stage
AI doesn’t eliminate judgment. It relocates it. That’s the shift most operators miss. When you use AI to…
When Everyone Asks the Same Question
A paper published earlier this year compared more than 350 AI models and looked at the questions they…
Eight Of Your Ten Cast Members Are Not Giving You Their Best
Twenty percent. That is the share of employees who report giving their very best to their jobs when…
The Five-Minute Speech You Have Never Given
Jack Welch spent twenty years giving the same five-minute speech. The specifics changed as GE changed, but the…
Is Your Restaurant A Military Organization And Do You Even Know It
In 2004, researchers at Booz Allen Hamilton surveyed more than 4,000 employees across companies of every size and…
The Welder Who Didnt Tell His Supervisor
In the early 1990s, Caterpillar was in the middle of one of the most significant organizational transformations in…
Change Without Transition Is Just Disruption
When you change something in your operation — the menu, the service sequence, the room layout, the hours,…