QFO What Else Can I Do But Discount
QFO: “Since most loyalty programs involve some sort of comp (discount) what do you propose instead as the…
Noodles Just Handed Every Independent Operator The Restaurant Turnaround Playbook They Refuse To Run
You read the earnings headline this morning. “Noodles & Company Declares It’s ‘Back’ After Historic Sales Quarter.” Comps…
Great Hospitality Can Overcome Bad Food
The operator inside a drifting brand does not own the menu, the pricing, the recipes, or the marketing.…
Influence Without Authority Five HR Moves Rewritten For The Operator
The corporate consulting industry produces an endless stream of “influence without authority” playbooks aimed at professionals who need…
The Counter Isnt Merchandising Its the Contract
Issue: A recent Supermarket News piece by Richard Mitchell and a LinkedIn response to it both ask the…
Restaurant Marketing Mistakes The McDonalds Trap Killing Independents
Most restaurant marketing mistakes are not the ones you think. The worst one is invisible to the operator…
Tipping Is Agency
The Standing Invitation I've spent forty-four years on the floor. In that time I have not seen a…
No Growth
No Growth Two words. That’s the whole diagnosis. Every operator I talk to has a list. Difficult managers.…
Restaurants Don’t Fail. Operators Do.
Not a revenue number. A discipline. At every level of the operation — simultaneously. The operator who didn’t…
Smaller Isn’t the Answer Either
When a restaurant isn’t producing the margin it should, the building starts to feel like the problem. Too…