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best practices

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TThe Reads

Best Practices Usually Aren’t

  • byJeffrey Summers
By definition, when you follow best practices, you’re following a well-informed crowd of other operators. You’re standing on…
What Are You Working On?
What Is Restaurant Physics?

[Restaurant Physics] — The actual, real-world structure of the restaurant industry. Two strands. One centered on the Customer, running on [The Service Contract]. One centered on the Guest, running on [The Hospitality Contract]. Two contract forms. One physics operating under every format, every price point, every concept. Named so the operator can read it.

What Is Restaurant Physics?

Latest Thinking
  • What Is Restaurant Physics?
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Restaurant Physics
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