Independent Restaurant Operators Are About to Use AI to Perfect a Restaurant Built for the Past
Most operators will use AI to optimize a restaurant designed for a world that no longer exists. The…
Restaurant Operational Philosophy Why 90% of AI Rollouts Quietly Fail
Gallup measured the effect. They did not name the cause. The missing variable is operational philosophy — and…
Tipping Is Agency
The Standing Invitation I've spent forty-four years on the floor. In that time I have not seen a…
How would you define excellent customer service?
I don’t. The Guest does. Or the Customer does. That’s the entire point. YOU don’t define how well…
QFO: What are the biggest challenges an independent restaurant faces in its first 5 years of business?
The timeline is irrelevant. But the list of challenges is the same as it’s always been...
Questions From Operators: Employee Engagement
Q: How true is this statement? “Employee Engagement is something all organizations need, but it is tricky to…
Questions From Operators: Social Media
Q: Shouldn’t you use social platforms like TripAdvisor to market your business? A: No. You shouldn’t use a…
Questions From Operators: Making People Care
Q: "What can you do to make people care about delivering best service?"
QFO: What Else Can I Do But Discount?
Q: Since most loyalty programs involve some sort of comp (discount) what do you propose instead as the incentive?