Growth Is Capability You Own, Not Sales You Buy: A Starbucks Example
Starbucks shouldn’t buy Chipotle, because buying another company’s sales is accumulation, and an operation only grows when it owns a capability it didn’t have and has a growth plan to put it to work.
The Job That Has No Department
A vendor's ownership map of Burger King measured how often restaurant operators have a named operations executive: 11% at six to twenty units, 34% at twenty-one to fifty, 78% at fifty-one and up. They read it as a sales-motion change....
Demand You Create Is The Only Demand You Own
Every operation runs on demand that came from somewhere, and there are only two places it can come from. It was produced outside the building by a trend, a location, a price, or a moment, and the operation is capturing...
