Every Body You Throw At A Broken Shift Makes It That Much More Broken
Every body you throw at a broken shift makes it that much more broken. The shift didn't break for lack of hands. It broke because the production model was never designed for the volume, and a broken design leaves only...
It’s the Architecture, Stupid!
Three of the largest restaurant operators in America spent nine years and billions answering one break, every decision was correct, and all three operations are worse off — because a transactional architecture only stocks one class of answer.
