Restaurant Physics
  • What Is Restaurant Physics?
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Restaurant Physics
  • What Is Restaurant Physics?
  • The JS Network
    • JS.com
    • Hacksterism
    • The Operator’s Workshop
    • The Operator’s Knowledge Base
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operator ownership

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TThe Physics

An Open Letter To Franchisees: What You Actually Own

  • byJeffrey Summers
Part 3 of three. The first two letters read out what a franchisor and an operator each chose. This one is the architecture underneath both: what a franchisee actually owns, what he only rents, and how to design an operation whose answer to trouble is not consuming itself.
What Are You Working On?
What Is Restaurant Physics?

[Restaurant Physics] — The actual, real-world structure of the restaurant industry. Two strands. One centered on the Customer, running on [The Service Contract]. One centered on the Guest, running on [The Hospitality Contract]. Two contract forms. One physics operating under every format, every price point, every concept. Named so the operator can read it.

What Is Restaurant Physics?

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