You Are Managing Your Restaurant With Tunnel Vision
In the late 1990s, John Seely Brown — chief scientist at Xerox PARC — was trying to explain…
Is Your Restaurant A Military Organization — And Do You Even Know It
In 2004, researchers at Booz Allen Hamilton surveyed more than 4,000 employees across companies of every size and…
Stand In One Spot And Look For Waste Until You Can Actually See It
Taiichi Ohno built the Toyota Production System — the operating framework that transformed manufacturing and became the foundation…
By The Time The Data Is Clear, The Game Is Already Over
Clayton Christensen spent his career studying why great companies fail. The answer was not incompetence. It was that they waited for the data to confirm what the theory had already told them — and by then, it was too late.
The Thinking That Got You Here Is Now The Problem
There is a concept in complexity science called entrainment of thinking. It describes what happens when ideas and…
The Problem With Transactional Thinking
Bain & Co. recently pushed this out.
Best Practices Usually Aren’t
By definition, when you follow best practices, you’re following a well-informed crowd of other operators. You’re standing on…